Icron Technical Support

  • Please review the troubleshooting section of your product’s user guide and/or review our FAQ
  • Compatibility:  Icron’s products comply with USB 1.1 / USB 2.0 / USB 3.0 specifications (dependent upon the product model) governing the design of USB devices. However, Icron does not guarantee that all USB devices are compatible with its products, as there are a number of different factors that may impact the operation of USB devices over extended distances.
  • Warranty:  Icron warrants that any of its hardware products shall be free from significant defects in material and workmanship for a minimum of two-years from the date of purchase. Icron’s hardware warranty extends to Licensee, its customers, and end users. Read more »

For technical/post sales support, fill out this form to issue a Support Ticket and you will be contacted shortly.

Icron  | An Analog Devices brand, warrants that any of its hardware products shall be free from significant defects in material and workmanship for a minimum of two-years from the date of purchase. Icron’s hardware warranty extends to Licensee, its customers, and end users. The Warranty does not include repair of failures caused by: misuse, neglect, accident, modification, operation outside a normal operating environment, failure caused by service of the device by non-authorized servicers, or failure caused by a product for which Icron is not responsible. Opening the enclosures or substituting the supplied power supply with a model unapproved by Icron will void extender warranty.

Obtaining Warranty Service
Contact Icron Technical Support within the warranty period to obtain a Return Material Authorization (RMA) number. To begin the warranty process, please fill out the short online form located at www.icron.com/support.