Icron Technical Support
- Please review the troubleshooting section of your product’s user guide and/or review our FAQ
- Compatibility: Icron’s products comply with USB 1.1 / USB 2.0 / USB 3.0 specifications (dependent upon the product model) governing the design of USB devices. However, Icron does not guarantee that all USB devices are compatible with its products, as there are a number of different factors that may impact the operation of USB devices over extended distances.
- Warranty: Icron warrants that any of its hardware products shall be free from significant defects in material and workmanship for a minimum of two-years from the date of purchase. Icron’s hardware warranty extends to Licensee, its customers, and end users. Read more »
For technical/post sales support, fill out this form to issue a Support Ticket and you will be contacted shortly.
Icron | An Analog Devices brand, warrants that any of its hardware products shall be free from significant defects in material and workmanship for a minimum of two-years from the date of purchase. Icron’s hardware warranty extends to Licensee, its customers, and end users. The Warranty does not include repair of failures caused by: misuse, neglect, accident, modification, operation outside a normal operating environment, failure caused by service of the device by non-authorized servicers, or failure caused by a product for which Icron is not responsible. Opening the enclosures or substituting the supplied power supply with a model unapproved by Icron will void extender warranty.
Icron’s entire liability and the Licensee’s exclusive remedy for any breach of warranty, shall be, at Icron’s option, either (a) return of the price paid or (b) repair or replacement of hardware, which will be warranted for the remainder of the original warranty period or 30 days, whichever is longer. These remedies are void if failure of the hardware has resulted from accident, abuse, or misapplication.
Limitation of Liability
The hardware warranty set forth in this agreement replaces all other warranties. Icron expressly disclaims all other merchantability and fitness for a particular purpose and noninfringement of third-party rights with respect to the hardware.
Icron dealer, agent, or employee is not authorized to make any modification extension or addition to this warranty. Under no circumstances will Icron, its suppliers or licensors be liable for any costs of procurement or substitute products or services, lost profits, loss of information or data, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use Icron product or service, even if Icron, its suppliers or licensors have been advised of the possibility of such damages. In no case shall Icron, its suppliers and licensors’ liability exceed the actual money paid for the products at issue.
Since some jurisdictions do not allow the limitation of implied warranties of liability for incidental, consequential, special or indirect damages, the above limitation may not always apply. The above limitation will not apply in case of personal injury where and to the extent that applicable law requires such liability.